Shipping policy
Shipping Policy
At NeuroChill™, we aim to get your order to you as quickly and smoothly as possible.
Processing Time
- 📦 Orders are processed within 1–3 business days
- ✈️ Estimated delivery: 8–14 business days
- 📩 You’ll receive a confirmation email after purchase
- 🔎 Tracking information is sent once your order ships
- 🌍 We ship worldwide with tracked delivery available
Estimated Delivery Time
- United States: 7–12 business days
- International: 7–15 business days
Please note: delivery times may vary depending on your location.
Shipping Delays
While most orders arrive on time, delays can occasionally happen due to:
- High demand
- Customs processing
- Carrier delays
We appreciate your patience if this happens.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email so you can follow your delivery in real time.
Incorrect Address
Please make sure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.
Lost or Missing Packages
If your order shows as delivered but you haven’t received it, please:
- Check with your local carrier or neighbors
- Contact us and we’ll help investigate
Contact Us
If you have any questions about your order, feel free to reach out: