Refund policy
Returns & Refunds
- Full refund or replacement if your item arrives damaged or incorrect
- If your order doesn’t arrive, we’ll help resolve it with you
- Orders can be canceled before they’re processed
Shipping Issues
- If your package is delayed, we’ll assist after a reasonable delivery time
- Make sure your address is correct to avoid delivery issues
- If marked delivered but missing, we’ll help investigate
Returns
- Returns accepted within 7 days of delivery
- Items must be unused and in original condition
- Return shipping costs may apply
After this period, returns may no longer be accepted.
Need Help?
If there’s any issue with your order, just reach out—we’re here to help.
📩 support@neurochill.shop
Shop With Confidence
We stand behind our product.
If something isn’t right, we’ll work with you to fix it.
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